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S E R V I C E & C A R E
Returns & Exchanges
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1. Eligibility for Returns
At YuSee Creation, we strive for perfection in every weave. However, if you are not completely satisfied with your handcrafted acquisition, we accept returns within 7 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original premium packaging. A receipt or proof of purchase is required.
2. Exchange Process
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, for size-based exchanges:
— Contact our concierge team at care@yuseecreation.com with your order number.
— Our logistics partners will arrange a pickup of the original item within 48 hours.
— Once inspected, your new selection will be dispatched with priority shipping.
— Contact our concierge team at care@yuseecreation.com with your order number.
— Our logistics partners will arrange a pickup of the original item within 48 hours.
— Once inspected, your new selection will be dispatched with priority shipping.
3. Non-Returnable Items
Certain types of items cannot be returned due to their bespoke nature. This includes custom-ordered handlooms, personalized embroidery, and items marked as “Final Sale” from our heritage archives.
“Handcrafted items may possess slight irregularities in weave and color—these are not defects, but the unique signatures of the artisan’s touch.”
4. Refund Timeline
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10–14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
5. Shipping Costs
YuSee Creation offers complimentary return shipping for all domestic orders within India. For international returns, shipping costs are non-refundable and the responsibility of the patron, including any customs duties or taxes incurred during the return transit.
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“Every garment carries a legacy. We handle your returns with the
same reverence we give to the looms that created them.”
same reverence we give to the looms that created them.”